Call Center Services for Software Development & Ads Agency
Cody Baird
Founder
Admen
They’re everything I hoped for, and my team is happy to work with them.
Mercury Labs has constantly been providing solid leads for the client's business. Their transparent communication and ability to deliver on promises are key to great project management.
5.0/5.0
Overall Score
March 24, 2022
Opportunity & Challenge
Goals
We needed help to set appointments for my salespeople.
Projects & Services
Mercury Labs is providing call center services for our company. They get us 2–3 appointments a day; their team schedules a 15-minute appointment through Google Meet with a doctor or an office manager.
Results & Feedback
Outcomes
They’re doing great at providing my salespeople with great leads and appointments with the audience we’re going after.
Most Impressive
Project management has been transparent, and everyone on their team does a great job of being on top of things. Also, their communication and ability to deliver on their promises are outstanding features of their work — I’m very pleased with that.
Workflow
We constantly communicate with them through calls and Google Meets, and they also send daily emails to keep us updated with the process. In addition to that, we use HubSpot to work with their generated leads.
Areas for Improvement
I don’t think there’s anything they can improve on — they’re everything I hoped for, and my team is happy to work with them.