{"id":48030,"date":"2019-06-26T20:24:53","date_gmt":"2019-06-27T00:24:53","guid":{"rendered":"https://mercurylabsmarketing.com/?p=48030"},"modified":"2025-04-21T16:19:38","modified_gmt":"2025-04-21T20:19:38","slug":"new-pipeline-crm-with-abm-features","status":"publish","type":"post","link":"https://mercurylabsmarketing.com/__callbox_upstream/cms/news-and-updates/new-pipeline-crm-with-abm-features/","title":{"rendered":"Mercury Labs Updates Pipeline CRM with ABM Features and UI Makeover"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Mercury Labs, an award-winning <a href=\"https://mercurylabsmarketing.com/lead-generation/qualities-of-best-lead-generation-companies/?utm_source=aaILnam\">B2B lead generation company</a>, this week released fresh updates to Pipeline, its proprietary CRM and marketing automation platform. The recently-unveiled updates include the following:</span></p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#abm\"><strong style=\"color: inherit;\">New ABM capabilities</strong></a></li>\n\n\n\n<li><a href=\"#dashboard\"><strong style=\"color: inherit;\">More intuitive dashboard and richer reporting features</strong></a></li>\n\n\n\n<li><a href=\"#nurture\"><strong style=\"color: inherit;\">Streamlined Lead Nurture interface</strong></a></li>\n\n\n\n<li><a href=\"#performance\"><strong style=\"color: inherit;\">Faster and more robust overall performance</strong></a></li>\n</ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">The new feature set vastly enhances and extends Pipeline CRM\u2019s user experience and core functionalities for both clients and internal users.</span></p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\"><q class=\"cb-blue-normal\" style=\"font-style: italic; font-weight: bold;\">We wanted to go beyond just tweaking Pipeline\u2019s look and feel,</q> says Rebecca Matias, Mercury Labs\u2019s Director of Sales and Marketing.</span></p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">All these changes were made with the goal of giving users the ability to quickly see the big picture or drill down for a detailed view of things\u2014from the campaign, accounts and contacts, all the way down to individual touches.</p>\n</blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"abm\"><b>New ABM capabilities</b></h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">One of these major improvements is the integration of ABM features into Pipeline. Pipeline CRM now enables Mercury Labs campaigns to effectively apply <a href=\"https://mercurylabsmarketing.com/account-based-marketing-services/?utm_source=aaILnam\"><strong style=\"color: inherit;\">account-based lead generation</strong></a> and sales prospecting strategies.</span></p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Users can now choose between Contacts View and Accounts View when looking at leads and prospects. Under Accounts View, contacts are displayed according to the organization they\u2019re connected to. This makes it easy to target accounts and understand which decision makers in a company to engage.</span></p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong class=\"cb-blue-normal\">Account View</strong></p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1030\" height=\"579\" src=\"https://mercurylabsmarketing.com/wp-content/uploads/2019/06/Callbox-Pipeline-Account-View-1030x579.jpg\" alt=\"Mercury Labs Pipeline Account View\" class=\"wp-image-48041\" srcset=\"https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Account-View-1030x579.jpg 1030w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Account-View-300x169.jpg 300w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Account-View-768x432.jpg 768w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Account-View-1500x844.jpg 1500w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Account-View-705x397.jpg 705w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Account-View-450x253.jpg 450w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Account-View.jpg 1920w\" sizes=\"auto, (max-width: 1030px) 100vw, 1030px\" /></figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong class=\"cb-blue-normal\">Contact View</strong></p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1030\" height=\"579\" src=\"https://mercurylabsmarketing.com/wp-content/uploads/2019/06/Callbox-Pipeline-Contact-View-1-1030x579.jpg\" alt=\"Mercury Labs Pipeline Contact View\" class=\"wp-image-48069\" srcset=\"https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Contact-View-1-1030x579.jpg 1030w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Contact-View-1-300x169.jpg 300w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Contact-View-1-768x432.jpg 768w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Contact-View-1-1500x844.jpg 1500w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Contact-View-1-705x397.jpg 705w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Contact-View-1-450x253.jpg 450w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Contact-View-1.jpg 1920w\" sizes=\"auto, (max-width: 1030px) 100vw, 1030px\" /></figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"dashboard\"><b>More intuitive dashboard and Richer reporting features</b></h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">The Mercury Labs team also redesigned the layout and appearance of Pipeline\u2019s main dashboard and other reports pages based on user suggestions and feedback.</span></p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Aside from grouping leads by account as the default view, the main dashboard now shows lead scores for each prospect alongside other key details. This gives users a real-time update of each lead\u2019s status at a single glance.</span></p>\n\n\n\n<p class=\"wp-block-paragraph\">Check out <a href=\"https://mercurylabsmarketing.com/growth-hacking/callbox-stacks-up-other-lead-generation-agencies/?utm_source=aaILnam\">Mercury Labs Stack Up</a>.</p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong class=\"cb-blue-normal\">Pipeline Home</strong></p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1030\" height=\"579\" src=\"https://mercurylabsmarketing.com/wp-content/uploads/2019/06/Callbox-Pipeline-Home-1030x579.jpg\" alt=\"Screenshot of Mercury Labs Pipeline CRM Home\" class=\"wp-image-48031\" srcset=\"https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Home-1030x579.jpg 1030w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Home-300x169.jpg 300w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Home-768x432.jpg 768w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Home-1500x844.jpg 1500w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Home-705x397.jpg 705w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Home-450x253.jpg 450w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Home.jpg 1920w\" sizes=\"auto, (max-width: 1030px) 100vw, 1030px\" /></figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong class=\"cb-blue-normal\">Campaign Reports</strong></p>\n\n\n\n<p class=\"wp-block-paragraph\">To provide Pipeline users with a bigger picture of the campaign, the Pipeline Campaign Reports dashboard now highlights the most essential KPIs and metrics \u2013 grouped by channels. Users will not only see the individual impact of each channel, but they can also gauge how the channels complement each other.</p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1030\" height=\"579\" src=\"https://mercurylabsmarketing.com/wp-content/uploads/2019/06/Callbox-Pipeline-Report-1030x579.jpg\" alt=\"Mercury Labs Pipeline Report\" class=\"wp-image-48048\" srcset=\"https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Report-1030x579.jpg 1030w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Report-300x169.jpg 300w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Report-768x432.jpg 768w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Report-1500x844.jpg 1500w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Report-705x397.jpg 705w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Report-450x253.jpg 450w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Pipeline-Report.jpg 1920w\" sizes=\"auto, (max-width: 1030px) 100vw, 1030px\" /></figure>\n\n\n\n<p class=\"wp-block-paragraph\">Learn how to make your cold calling and cold email <a href=\"https://mercurylabsmarketing.com/lead-generation/abm-way-cold-calls-emails/?utm_source=aaILnam\">more effective with ABM</a>.</p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"nurture\"><b>Streamlined Lead Nurture interface</b></h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Pipeline CRM ships with a marketing automation engine called Lead Nurture. <a href=\"/marketing-library/callbox-lead-nurture/?utm_source=aaILnam\">Lead Nurture</a> allows users to easily define and execute custom lead nurturing schemes using a drag-and-drop workspace.</span></p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">This week\u2019s round of updates also focused on improving the Lead Nurture UI. A major change is the addition of a new tab for viewing email templates used in a lead nurturing scheme. This enables users to handily determine which templates are working and which ones aren\u2019t.</span></p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">The redesigned UI for Lead Nurture now displays scheme performance reports by default. This aligns with the other enriched reporting features included in the new Pipeline updates.</span></p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong class=\"cb-blue-normal\">Lead Nurture Reports</strong></p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1030\" height=\"579\" src=\"https://mercurylabsmarketing.com/wp-content/uploads/2019/06/Callbox-Lead-Nurture-Reports-1-1030x579.jpg\" alt=\"Mercury Labs Lead Nurture Reports\" class=\"wp-image-48068\" srcset=\"https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Lead-Nurture-Reports-1-1030x579.jpg 1030w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Lead-Nurture-Reports-1-300x169.jpg 300w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Lead-Nurture-Reports-1-768x432.jpg 768w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Lead-Nurture-Reports-1-1500x844.jpg 1500w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Lead-Nurture-Reports-1-705x397.jpg 705w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Lead-Nurture-Reports-1-450x253.jpg 450w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Lead-Nurture-Reports-1.jpg 1920w\" sizes=\"auto, (max-width: 1030px) 100vw, 1030px\" /></figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong class=\"cb-blue-normal\">Lead Nurture Emails</strong></p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1030\" height=\"579\" src=\"https://mercurylabsmarketing.com/wp-content/uploads/2019/06/Callbox-Lead-Nurture-Email-Templates-1-1030x579.jpg\" alt=\"Mercury Labs Lead Nurture Email Templates\" class=\"wp-image-48067\" srcset=\"https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Lead-Nurture-Email-Templates-1-1030x579.jpg 1030w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Lead-Nurture-Email-Templates-1-300x169.jpg 300w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Lead-Nurture-Email-Templates-1-768x432.jpg 768w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Lead-Nurture-Email-Templates-1-1500x844.jpg 1500w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Lead-Nurture-Email-Templates-1-705x397.jpg 705w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Lead-Nurture-Email-Templates-1-450x253.jpg 450w, https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2019/06/Callbox-Lead-Nurture-Email-Templates-1.jpg 1920w\" sizes=\"auto, (max-width: 1030px) 100vw, 1030px\" /></figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"performance\"><b>Faster and more robust overall performance</b></h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">A huge portion of the new updates was carried out to improve Pipeline CRM\u2019s response and page load times. Better server management and backend optimization have resulted in a significant boost in performance.</span></p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\"><q class=\"cb-blue-normal\" style=\"font-style: italic; font-weight: bold;\">It\u2019s a faster and smarter platform,</q> Rebecca adds. <q class=\"cb-blue-normal\" style=\"font-style: italic; font-weight: bold;\">The key thing is that it helps produce better results for our customers.</q></span></p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">The new and improved Pipeline CRM will go live on <strong>July 8, 2019</strong>. In the meantime, a beta version of the new and improved Pipeline is now up and running. Current Pipeline users can take it for a spin via this link (updated):</span></p>\n","protected":false},"excerpt":{"rendered":"<p>New suite of features and capabilities makes Pipeline  a smarter and more streamlined tool for orchestrating Mercury Labs marketing campaigns.</p>\n","protected":false},"author":7,"featured_media":68660,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_callbox_draft_pusher_loaded":"yes","footnotes":""},"categories":[662],"tags":[6692,13708],"class_list":["post-48030","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-and-updates","tag-blog-awareness","tag-content-awareness"],"acf":{"cb_acf_post_contact_cta":"Interested to see how these could help you? Let's set you up. 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