{"id":66624,"date":"2021-07-19T02:29:51","date_gmt":"2021-07-19T06:29:51","guid":{"rendered":"https://mercurylabsmarketing.com/?page_id=66624"},"modified":"2025-03-10T20:26:00","modified_gmt":"2025-03-11T00:26:00","slug":"worlds-no-1-crm-got-on-holiday-rush-engaged-more-customers-with-callbox-lead-generation","status":"publish","type":"page","link":"https://mercurylabsmarketing.com/__callbox_upstream/cms/case-studies/worlds-no-1-crm-got-on-holiday-rush-engaged-more-customers-with-callbox-lead-generation/","title":{"rendered":"World\u2019s No 1 CRM\u2019s Holiday Campaign Engaged More Customers with Mercury Labs ABM"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-the-client\">The Client</h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Client is the world\u2019s number one cloud-based software company that provides customer relationship management service and a complementary suite of enterprise applications focused on cThe Client is the world\u2019s number one cloud-based software company that provides customer relationship management service and a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development, and has been a Mercury Labs partner for nearly a decade now.</p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Lines of Business</strong><br>CRM</p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-challenge\">The Challenge</h2>\n\n\n\n<p class=\"wp-block-paragraph\">The CRM leader wanted to keep connected with their customers throughout the holiday season, and sending them updates through research reports and other useful product/service collateral via a Lead Tele-nurturing campaign was the best strategy to keep customers engaged throughout the long recess.</p>\n\n\n\n<p class=\"wp-block-paragraph\">The project is a holiday 5-seat campaign which the Mercury Labs team would carry out to nurture the Client\u2019s follow-ups, and generate new leads at the same time.</p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-callbox-solution\">The Mercury Labs Solution</h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Client normally runs long-term campaigns with Mercury Labs, but on random occasions, they roll out short-term lead generation campaigns to cater momentary needs. The most recent was an Account-Based Marketing Tele-nurturing campaign for the Holidays which consisted of:</p>\n\n\n\n<ul class=\"wp-block-list\"><li>Account-Based Multi-Channel Lead Management via Voice, Email, Webinar, Chat, Web and Social Media</li><li>Sales Enablement &amp; Support that included Team Training, Account Setup, and Back Office Sales Support</li><li>Tools Utilization &amp; Subscriptions</li><li>Account Management with Strategy Building, Reporting, and Product Knowledge</li></ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-goals\">The Goals</h2>\n\n\n\n<ol class=\"wp-block-list\"><li>The Mercury Labs team was to reach out to the Client\u2019s follow-ups, and generate new leads.</li><li>Send holiday Ecards that contain relevant information about the Client\u2019s research reports, and to follow-up prospects via an email scheme to ensure that prospects have downloaded the reports.</li><li>Qualify the prospects based on BANT criteria, and submit MQLs to the Client.</li></ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-account-research-and-selection\"><b>Account Research and Selection</b></h3>\n\n\n\n<ol class=\"wp-block-list\"><li>The Client specified their target industries, locations, and decision makers.</li><li>Mercury Labs refined the Client\u2019s ideal customer profile (ICP) which served as a basis for identifying qualified accounts.</li><li>Mercury Labs came up with a list of potential contacts to target which was reviewed and approved by the Client.</li></ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-account-and-prospect-profiling\"><b>Account and Prospect Profiling</b></h3>\n\n\n\n<ol class=\"wp-block-list\"><li aria-level=\"1\">The Client provided profiles of the prospects that they want the outbound campaign to target.</li><li aria-level=\"1\">Identified campaign targets were Marketers, Sales, IT Decision Makers, Service (Sales or Marketing Functions, IT), Small and Medium Business Owners.</li><li aria-level=\"1\">The master contact list was segmented based on these personas and was further grouped according to industry type.</li></ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-results\">Results</h2>\n\n\n\n<p class=\"wp-block-paragraph\">The 5-week 5-seat Lead Tele-nurturing campaign covered the large database of contacts that needed to be engaged for the holiday period.</p>\n\n\n\n<p class=\"wp-block-paragraph\">The campaign produced a total of 108 Sales Qualified Leads, 164 Marketing Qualified Leads, and 793 Potential Leads.</p>\n","protected":false},"excerpt":{"rendered":"<p>The Client is the world\u2019s number one cloud-based software company that provides customer relationship management service and a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development, and has been a Mercury Labs partner for nearly a decade now.</p>\n","protected":false},"author":1,"featured_media":72419,"parent":3796,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-single-case-study.php","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[1220,1247,1230,1767,1766,1221],"class_list":["post-66624","page","type-page","status-publish","has-post-thumbnail","hentry","tag-case-study-3","tag-case-study-it-software-products","tag-case-study-lead-generation","tag-case-study-other-regions","tag-case-study-sg","tag-case-study-software-products"],"acf":{"cb_acf_hero":{"h1_title":"","headline":"","description":"","image":false,"video":"","video_header":false,"cta_link":"","cta_link_hs":"","cta":"BOOK A MEETING"},"cb_asset":"https://mercurylabsmarketing.com/external/casestudies/Worlds-No-1-CRMs-Holiday-Campaign-Engaged-More-Customers-with-Callbox-ABM.pdf","cb_web_property":"MAIN","cb_acf_relational":{"case_study":"","cs_industry_image":false},"cb_acf_testimonial":"","cb_regional_pages":false,"cb_acf_ctas":{"contact_form":"","banner_image":false,"goto_form_button":"BOOK A MEETING"},"cb_acf_post_alt":{"alt_post_title":"","alt_post_image":false,"alt_post_excerpt":"","alt_post_image_url":false},"cs_gated_content":"<h2>The Client</h2>\n<p>The Client is the world\u2019s number one cloud-based software company that provides customer relationship management service and a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development, and has been a Mercury Labs partner for nearly a decade now.</p>\n<p><strong>Lines of Business</strong><br />\nCRM</p>\n<h2>The Challenge</h2>\n<p>The CRM leader wanted to keep connected with their customers throughout the holiday season, and sending them updates through research reports and other useful product/service collateral via a Lead Tele-nurturing campaign was the best strategy to keep customers engaged throughout the long recess.</p>\n<p>The project is a holiday 5-seat campaign which the Mercury Labs team would carry out to nurture the Client\u2019s follow-ups, and generate new leads at the same time.</p>\n","cs_campaign_type":"Lead Generation","cs_campaign_types":[{"value":"0","label":"Lead Generation"},{"value":"1","label":"Appointment Setting"}],"cs_client_industry":"Software, SaaS, CRM","cs_client_location":"Asia Pacific, Americas, Europe, Middle East, and Africa","cs_client_hq":"Singapore (Regional), California, USA (Corporate)","cs_target_location":"Singapore, Indonesia, Thailand","cs_target_industry":"Financial, Communications, Retail, FMCG, Manufacturing, Healthcare & Life Sciences, Public Sector, Higher Education, Media, Transportation & Hospitality, Automotive","cs_target_dm":"Marketer, Sales, IT Decision Makers, Service (Sales or Marketing Functions, IT), Small and Medium Business Owners","cs_results":[{"label":"Sales Appointments","value":"108"},{"label":"MQLs","value":"164"},{"label":"Potential Leads","value":"793"}],"cs_highlights":[{"highlight":"Successfully completed a Lead tele-nurturing campaign for a global CRM firm."},{"highlight":"Worked outbound activities that engaged the Clients customers even during the holidays which paved for more than a hundred meetings and a thousand leads to nurture.  "},{"highlight":"Achieved key objectives in terms of best-fit accounts and highly-qualified prospects delivered."}],"cs_video":false,"cs_video_embed_code":"","cs_video_embed_code_square":"","cs_keywords":"","result1_label":"","result1_value":"","result2_label":"","result2_value":"","result3_label":"","result3_value":"","cs_campaign_duration":"1","cs_client":{"name":"Salesforce","website":"https://www.salesforce.com/ap/","lob":"CRM"},"page_faqs":false,"has_contact_form":false,"dark_themed_form":false,"has_review_section":false,"cb_banner_announcement":false,"cs_challenge":{"cs_challenge_category":["Pipeline Growth","Improved Targeting","Augment Marketing"],"cs_challenge_category_long":"The CRM leader wanted to keep connected with their customers throughout the holiday season, and sending them updates through research reports and other useful product/service collateral via a Lead Tele-nurturing campaign was the best strategy to keep customers engaged throughout the long recess.\r\n\r\nThe project is a holiday 5-seat campaign which the Mercury Labs team would carry out to nurture the Client\u2019s follow-ups, and generate new leads at the same time."},"faq_header_title":"","faq_header_desc":"","form_redirect_url":""},"featured_image_src":"https://mercurylabsmarketing.com/__callbox_upstream/cms/wp-content/uploads/2021/12/Worlds-No-1-CRMs-Holiday-Campaign-Engaged-More-Customers-with-Callbox-ABM-img.webp","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - 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