{"id":120404,"date":"2026-03-30T22:58:52","date_gmt":"2026-03-31T02:58:52","guid":{"rendered":"https://mercurylabsmarketing.com/?page_id=120404"},"modified":"2026-03-31T11:42:33","modified_gmt":"2026-03-31T15:42:33","slug":"outsourced-sdr-tech-north-america-event-lead-generation","status":"publish","type":"page","link":"https://mercurylabsmarketing.com/__callbox_upstream/cms/case-studies/outsourced-sdr-tech-north-america-event-lead-generation/","title":{"rendered":"Enterprise SaaS Provider Scales North American Pipeline via Outsourced SDR Program"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-the-client\">The Client</h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Client is a global provider of enterprise cloud solutions and CRM software. They specialise in digital transformation and business process automation for large-scale organisations.</p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-challenge\">The Challenge</h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">The Client faced a significant gap in their top-of-funnel capacity while preparing for three major North American trade shows. Their internal sales team was focused on closing high-value contracts, leaving little room for the intensive prospecting required to drive event attendance and follow up on booth leads. They needed a dedicated outsourced SDR layer to bridge the gap between event marketing and sales execution, ensuring no high-intent opportunities were missed during their exhibition tour.</span></p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-callbox-solution\">The Mercury Labs Solution</h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">To help the Client refine its marketing efforts and boost its sales pipeline, Mercury Labs deployed a tailored Account-Based Marketing (ABM) program focused on Lead Generation and Appointment Setting.</span></p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Account-Based Multi-Channel Lead Management</b><span style=\"font-weight: 400;\">, leveraging Voice, Email, Chat, Web, and Social Media.</span></li>\n\n\n\n<li><b>Sales Enablement and support</b><span style=\"font-weight: 400;\">, including Product Training, Account Setup, and Back-office Sales Support.</span></li>\n\n\n\n<li><b>Access to cutting-edge Tools &amp; Subscriptions</b><span style=\"font-weight: 400;\"> for the Smart Engage and HubSpot CRM.</span></li>\n\n\n\n<li><b>Strategic Account Management</b><span style=\"font-weight: 400;\">, incorporating Strategy Building, Reporting, and Product Knowledge.</span></li>\n</ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-goals\"><b>The Goals</b></h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Mercury Labs aimed to:</span></p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Launch a targeted, multi-channel program to boost brand awareness and reach more qualified prospects.</span></li>\n\n\n\n<li><span style=\"font-weight: 400;\">Identify prospect needs through personalised discovery calls.</span></li>\n\n\n\n<li><span style=\"font-weight: 400;\">Set meetings with interested prospects, seamlessly connecting them with the Client&#8217;s sales team.</span></li>\n</ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-account-research-and-selection\"><b>Account Research and Selection</b></h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">In collaboration with the Client, Mercury Labs utilised an AI-powered Ideal Customer Profile (ICP) to hone in on the Client&#8217;s target accounts.</span></li>\n\n\n\n<li><span style=\"font-weight: 400;\">The Client also submitted specific criteria such as industries, annual revenues, and employee size to determine its best-fit accounts.</span></li>\n\n\n\n<li><span style=\"font-weight: 400;\">The Mercury Labs team then compiled a list of potential target accounts, which the client reviewed and approved.</span></li>\n</ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-account-and-prospect-profiling\"><b>Account and Prospect Profiling</b></h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">The Client provided detailed buyer persona profiles encompassing thorough demographic and firmographic descriptions to engage prospects in the outbound program effectively.</span></li>\n\n\n\n<li><span style=\"font-weight: 400;\">The program primarily focused on engaging key positions, including the </span><b>CEO, VP, VP of Sales and Marketing, IT Leader, CTO/IT Lead, and CFO</b><span style=\"font-weight: 400;\">.</span></li>\n\n\n\n<li><span style=\"font-weight: 400;\">The master contact list was segmented based on these buyer personas and categorised by industry and business size.</span></li>\n</ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-multi-touch-multi-channel-outreach\"><b>Multi-touch, Multi-channel Outreach</b></h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">The Mercury Labs team developed a customised lead nurturing strategy, delivering tailored messages that resonated with different decision-maker groups. Using an AI-powered approach, they created nurture paths that integrated phone, email, web, and LinkedIn interactions within a flexible outreach framework.</span></p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Mercury Labs&#8217;s proprietary CRM, Smart Engage, streamlined the coordination of all outreach activities, ensuring the Client stayed updated on the program&#8217;s progress and results.</span></p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-results\">Results</h2>\n\n\n\n<p class=\"wp-block-paragraph\">Over the 6-month program, Mercury Labs generated 56 Sales Qualified Leads (SQLs) and 73 Marketing Qualified Leads (MQLs) for the Client\u2019s sales team. The campaign also drove 127 documented booth attendances across three trade shows and secured 672 LinkedIn connections with key enterprise decision-makers.</p>\n","protected":false},"excerpt":{"rendered":"<p>A Texas-based enterprise cloud provider partnered with Mercury Labs to manage a sophisticated multi-channel outreach program targeting North American trade shows, resulting in 56 SQLs and 73 MQLs over six months.</p>\n","protected":false},"author":21,"featured_media":120405,"parent":3796,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-single-case-study.php","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[1220],"class_list":["post-120404","page","type-page","status-publish","has-post-thumbnail","hentry","tag-case-study-3"],"acf":{"cb_acf_hero":{"h1_title":"","headline":"","description":"","image":false,"video":"","video_header":false,"cta_link":"","cta_link_hs":"","cta":"BOOK A MEETING"},"has_contact_form":false,"dark_themed_form":false,"has_review_section":false,"leadgen_apac":false,"cb_asset":"https://mercurylabsmarketing.com/external/casestudies/CS_Texas-Enterprise-SaaS-Accelerator.pdf","cb_web_property":"MAIN","cb_acf_relational":{"case_study":"","cs_industry_image":false},"cb_acf_testimonial":"","cb_regional_pages":false,"cb_acf_ctas":{"contact_form":"","banner_image":false,"goto_form_button":"BOOK A MEETING"},"cb_acf_post_alt":{"alt_post_title":"","alt_post_image":false,"alt_post_excerpt":"","alt_post_image_url":false},"form_redirect_url":"","cb_banner_announcement":false,"hubspot_form_guid":"6c1dda45-65a3-49f4-9de6-7bc157f6abbb","cs_gated_content":"<h2>The Client</h2>\n<p>The Client is a global provider of enterprise cloud solutions and CRM software. They specialise in digital transformation and business process automation for large-scale organisations.</p>\n<h2>The Challenge</h2>\n<p><span style=\"font-weight: 400;\">The Client faced a significant gap in their top-of-funnel capacity while preparing for three major North American trade shows. 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Their internal sales team was focused on closing high-value contracts, leaving little room for the intensive prospecting required to drive event attendance and follow up on booth leads. 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