{"id":120270,"date":"2026-03-26T10:29:55","date_gmt":"2026-03-26T14:29:55","guid":{"rendered":"https://mercurylabsmarketing.com/?page_id=120270"},"modified":"2026-03-26T11:17:00","modified_gmt":"2026-03-26T15:17:00","slug":"enterprise-tech-outsourced-sales-as-a-service-campaign","status":"publish","type":"page","link":"https://mercurylabsmarketing.com/__callbox_upstream/cms/case-studies/enterprise-tech-outsourced-sales-as-a-service-campaign/","title":{"rendered":"Outsourcing Sales as a Service: Generating 50+ SQLs for Enterprise Tech"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-the-client\">The Client</h2>\n\n\n\n<p class=\"wp-block-paragraph\">The client is a California-based IT start-up providing specialized patient management software. Following a significant venture capital investment, they required an immediate, scalable outreach engine to penetrate the North American medical market.</p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-challenge\">The Challenge</h2>\n\n\n\n<p class=\"wp-block-paragraph\">Despite securing substantial funding, the client lacked the internal sales infrastructure to conduct high-volume prospecting. Their internal team was focused on software demonstrations and closing deals, leaving a gap in top-of-funnel development. They struggled to reach busy tech decision-makers and tech buyers, resulting in a stagnant pipeline that did not reflect their new growth targets.</p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-callbox-solution\">The Mercury Labs Solution</h2>\n\n\n\n<p class=\"wp-block-paragraph\">To help the Client refine its marketing efforts and boost its sales pipeline, Mercury Labs deployed a tailored Sales as a Service program focused on Lead Generation and Appointment Setting.</p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Account-Based Multi-Channel Lead Management</b><span style=\"font-weight: 400;\">, leveraging Voice, Email, Chat, Web, and Social Media.</span></li>\n\n\n\n<li><b>Sales Enablement and support</b><span style=\"font-weight: 400;\">, including Product Training, Account Setup, and Back-office Sales Support.</span></li>\n\n\n\n<li><b>Access to cutting-edge Tools &amp; Subscriptions</b><span style=\"font-weight: 400;\"> for the Smart Engage and HubSpot CRM.</span></li>\n\n\n\n<li><b>Strategic Account Management</b><span style=\"font-weight: 400;\">, incorporating Strategy Building, Reporting, and Product Knowledge.</span></li>\n</ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-goals\"><b>The Goals</b></h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Mercury Labs aimed to:</span></p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Launch a targeted, multi-channel program to boost brand awareness and reach more qualified prospects.</span></li>\n\n\n\n<li><span style=\"font-weight: 400;\">Identify prospect needs through personalised discovery calls.</span></li>\n\n\n\n<li><span style=\"font-weight: 400;\">Set meetings with interested prospects, seamlessly connecting them with the Client&#8217;s sales team.</span></li>\n</ol>\n\n\n\n<p class=\"wp-block-paragraph\"><b>The program unfolded in three main stages:</b></p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-account-research-and-selection\"><b>Account Research and Selection</b></h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">In collaboration with the Client, Mercury Labs utilised an AI-powered Ideal Customer Profile (ICP) to hone in on the Client&#8217;s target accounts.</span></li>\n\n\n\n<li><span style=\"font-weight: 400;\">The Client also submitted specific criteria such as ITmedical sub-sectors and specific patient-volume thresholds to determine its best-fit accounts.</span></li>\n\n\n\n<li><span style=\"font-weight: 400;\">The Mercury Labs team then compiled a list of potential target accounts, which the client reviewed and approved.</span></li>\n</ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-account-and-prospect-profiling\"><b>Account and Prospect Profiling</b></h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">The Client provided detailed buyer persona profiles encompassing thorough demographic and firmographic descriptions to engage prospects in the outbound program effectively.</span></li>\n\n\n\n<li><span style=\"font-weight: 400;\">The program primarily focused on engaging key positions, including Clinic Owners, Administrators, and Doctors.</span></li>\n\n\n\n<li><span style=\"font-weight: 400;\">The master contact list was segmented based on these buyer personas and categorised by facility type and patient capacity.</span></li>\n</ul>\n\n\n\n<h3 class=\"wp-block-heading\"><b>Multi-touch, Multi-channel Outreach</b></h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">The Mercury Labs team developed a customised lead nurturing strategy, delivering tailored messages that resonated with different decision-maker groups. Using an AI-powered approach, they created nurture paths that integrated phone, email, web, and LinkedIn interactions within a flexible outreach framework.</span></p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Mercury Labs&#8217;s proprietary CRM, Smart Engage, streamlined the coordination of all outreach activities, ensuring the Client stayed updated on the program&#8217;s progress and results.</span></p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-results\">Results</h2>\n\n\n\n<p class=\"wp-block-paragraph\">Within three months, the program generated 52 Sales Qualified Leads (SQLs) and 88 Marketing Qualified Leads (MQLs), providing a high-velocity pipeline for the client\u2019s internal team. Additionally, the multi-channel outreach established 589 new LinkedIn connections with key medical decision-makers, significantly expanding the client&#8217;s long-term market presence.</p>\n","protected":false},"excerpt":{"rendered":"<p>A California-based IT firm partnered with Mercury Labs to scale their outreach after a major investment. Through a tailored Sales as a Service program, they secured 52 SQLs and nearly 600 new decision-maker connections in the North American clinical sector.</p>\n","protected":false},"author":21,"featured_media":120280,"parent":3796,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-single-case-study.php","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[1220],"class_list":["post-120270","page","type-page","status-publish","has-post-thumbnail","hentry","tag-case-study-3"],"acf":{"cb_acf_hero":{"h1_title":"","headline":"","description":"","image":false,"video":"","video_header":false,"cta_link":"","cta_link_hs":"","cta":"BOOK A MEETING"},"has_contact_form":false,"dark_themed_form":false,"has_review_section":false,"leadgen_apac":true,"cb_asset":"https://mercurylabsmarketing.com/external/casestudies/CS_Accelerating-Growth-with-Callbox-A-Telecom-Providers-Success-in-Generating-High-Quality-Leads.pdf","cb_web_property":"MAIN","cb_acf_relational":{"case_study":"","cs_industry_image":false},"cb_acf_testimonial":"","cb_regional_pages":false,"cb_acf_ctas":{"contact_form":"","banner_image":false,"goto_form_button":"BOOK A MEETING"},"cb_acf_post_alt":{"alt_post_title":"","alt_post_image":false,"alt_post_excerpt":"","alt_post_image_url":false},"form_redirect_url":"","cb_banner_announcement":false,"hubspot_form_guid":"6c1dda45-65a3-49f4-9de6-7bc157f6abbb","cs_gated_content":"<h2>The Client</h2>\n<p>The client is a California-based IT start-up providing specialized patient management software.</p>\n<h2>The Challenge</h2>\n<p>Despite securing substantial funding, the client lacked the internal sales infrastructure to conduct high-volume prospecting. Their internal team was focused on software demonstrations and closing deals, leaving a gap in top-of-funnel development.</p>\n","cs_campaign_type":"","cs_campaign_types":[{"value":"0","label":"Lead Generation"},{"value":"1","label":"Appointment Setting"}],"cs_campaign_duration":"3","cs_client_industry":"Technology (IT)","cs_client_location":"California, USA","cs_client_hq":"California, USA","cs_client":{"name":"","website":"","lob":""},"cs_target_location":"North America","cs_target_industry":"Manufacturing & Distribution, Food & Beverage, Healthcare & Life Sciences, Retail & Supply Chain, Construction & Engineering","cs_target_dm":"Clinic Owners, Administrators, Doctors","cs_results":[{"label":"Sales Qualified Leads","value":"52"},{"label":"Marketing Qualified Leads","value":"88"},{"label":"LinkedIn Connections","value":"589"}],"cs_highlights":[{"highlight":"Successfully executed 3-month program for a California-based HIT start-up."},{"highlight":"Increased brand awareness and engagement through multiple channels, specifically targeting high-traffic clinics."},{"highlight":"Enabled the Client to build valuable connections with 589 key decision-makers, significantly enhancing their long-term sales outreach and marketing effectiveness."}],"cs_challenge":{"cs_challenge_category":["Pipeline Growth","Improved Targeting","Augment Marketing"],"cs_challenge_category_long":"Despite securing substantial funding, the client lacked the internal sales infrastructure to conduct high-volume prospecting. 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